HALO IQ Subprocessors
Last updated January 1, 2026 · https://handbookiq.ai/legal/subprocessors · Notice of changes: account owners can subscribe at legal@haloiq.ai; we give at least 15 days' notice before adding a subprocessor, per the Data Processing Addendum.
A subprocessor is a vendor that processes Customer Data on our behalf to deliver the Services. Services you connect yourself (for example your CRM, payroll, email or calendar) are not subprocessors; they are covered by section 9 of the Terms.
HandbookIQ
These vendors process data for every HandbookIQ customer.
| Vendor | Purpose | Data processed | Location | Vendor terms |
|---|---|---|---|---|
| Supabase, Inc. | Database, authentication, file storage, serverless functions | All Customer Data, account credentials, documents | United States | Supabase DPA |
| Replit, Inc. | Application hosting | Customer Data in transit and in application memory | United States | Replit privacy |
| Resend, Inc. | Transactional email (invitations, notices, handbook delivery) | Recipient names, email addresses, message content | United States | Resend privacy |
| Anthropic, PBC | Compliance audits and AI-assisted drafting | Handbook text and company profile submitted for an audit or draft; not used to train the provider's models | United States | Anthropic commercial terms |
| Stripe, Inc. | Billing and payments (paid tiers) | Account holder name, email, billing details; card data is entered directly with Stripe | United States | Stripe privacy |
Other HALO IQ modules
These vendors process data only for customers who use the module named.
| Vendor | Module | Purpose | Data processed | Location |
|---|---|---|---|---|
| OpenAI, L.L.C. | ModIQ, ClaimsIQ, InboxIQ, proposals | Document parsing, analysis and drafting | Loss runs, census, claims, proposal content | United States |
| Anthropic, PBC | IQ Agent, InboxIQ | Multi-model review and classification | Deal context, documents, emails | United States |
| Twilio Inc. | VoiceIQ, ConnectIQ | SMS and voice | Phone numbers, message content, call recordings | United States |
| PostHog, Inc. | All modules where enabled | Product analytics | Usage events, device data, account identifiers | United States |
| Crisp IM SAS | In-app support chat | Support conversations | Name, email, message content | France (EU) |
| Apryse Software Corp. | Document viewing | PDF rendering and editing | Document content | United States and Canada |
Change log
| Date | Change |
|---|---|
| January 1, 2026 | Initial list |